Frequently Asked Questions About Home Care Services

We're dedicated and privileged to help New Hampshire residents in the following categories: 1) Older adults or seniors, 2) Individuals with a physical or mental disability, 3) Individuals who are prone to forgetting their medication or are at risk of taking incorrect doses, individuals who are isolated and need socialization, 4) Individuals with a chronic condition (e.g. incontinence, cardiac, pulmonary, or neurological issues), individuals who had surgery, are at high risk for fall and injury, and Medicaid clients who need nurse check-ins, 5) Family caregivers who need a helping hand or a wellbeing break, and 6) Family caregivers who want to be compensated for the care they provide.

We tailor care plans to our client specific needs. Generally however, those may include some or many of the following services: light housekeeping, meal prep, help with bathing, toileting, grooming, feeding, walking and mobility, transferring (in and out of bed or wheelchair, or using a Hoyer lift), laundry, shopping, errands, medication reminders, home exercise programs, taking trash to the curb, 24/7 monitoring and care, emotional support, companionship, socialization, fall prevention, post-hospitalization and post-rehab monitoring, nurse check-ins for Medicaid clients (aka custodial nursing), family caregiver program service (helping family caregiver get paid), respite care, 1:1 personal care in assisted living facilities, etc.

Not at the moment, unfortunately.

We accept Medicaid and self-pay. If the care receiver is Medicaid eligible or active, we process payments with Medicaid. For self-pay, invoices can be paid with a Credit Card, Check, or through ACH Online Payment. 

Yes!

No. Also, Medicare does not cover non-medical home care services. It only covers intermittent skilled medical home care services and under specific circumstances. (Medicare will not cover long-term services)

No, we just need a 24-hour notice. To be fully transparent, the only upfront requirement is a deposit at the start of care, which is equal to two weeks of service. This deposit will be returned when services are no longer needed

The best way to start is to give a call (otherwise, you can contact us here). One of our experienced home care specialists will ask you questions about your needs and make sure our home care services are right for you. If that’s the case, they will schedule an in-home assessment where a nurse will do a care plan evaluation. If all looks good, there will be quick paperwork to sign (the nurse could bring those), and then you’ll be matched with a caregiver.

A nurse tries to plan admission within one week (it can be sooner). The timing depends on scheduling and on the client's desire to start.

If a caregiver is unable to work, we do our best to fill the visit with another caregiver. We can also try to move the service hours to another day that the primary caregiver is available.