Home Care Services FAQ
Frequently Asked Questions About Home Care Services
Welcome to our FAQ section! We’ve compiled answers to common questions for Michigan residents seeking in-home care, those interested in the Home Help program (MI’s Medicaid Family Caregiver program), prospective care team members (caregivers and nurses), and professionals looking to send referrals. Explore below for the clarity you need, or contact us for more personalized assistance.
If You’re Looking for Home Care Services
We're dedicated and privileged to help Michigan residents who: A) need help with daily activities and who would like to hire their own caregiver, and B) those who would like to be compensated for the care they provide to a relative, friend, or neighbor.
The care seekers in the first category are usually active or eligible under the Home Help program and often are either: 1) Older adults or seniors, 2) Individuals with a physical or mental disability, 3) Individuals who are prone to forgetting their medication or are at risk of taking incorrect doses, individuals who are isolated and need socialization, 4) Individuals with a chronic condition (e.g. incontinence, cardiac, pulmonary, or neurological issues), individuals who had surgery, are at high risk for fall and injury.
Currently, we do not provide caregivers directly. Our current services are designed for care recipients who already have a chosen caregiver, such as a family member or friend.
However, as we expand our services in the future, we plan to hire caregivers to match with clients’ needs. Stay tuned for updates!
Yes! Under the Home Helpers program, we support individuals with disabilities or chronic conditions by offering tailored care plans designed to meet their specific needs, maintain their independence, and enhance their comfort and quality of life.
We cover the following care services with family caregivers: light housekeeping, meal preparation, bathing, toileting, grooming, feeding, walking and mobility, transferring (in and out of bed or wheelchair, or using a Hoyer lift), laundry, shopping, errands, medication reminders, home exercise programs, taking trash to the curb, 24/7 monitoring and care, emotional support, companionship, socialization, fall prevention, post-hospitalization and post-rehab monitoring, etc.
We accept Medicaid and self-pay. If the care receiver is Medicaid eligible or active, we process payments with Medicaid. For self-pay, invoices can be paid with a Credit Card, Check, or through ACH Online Payment.Â
No. Also, Medicare does not cover non-medical home care services. It only covers intermittent skilled medical home care services and under specific circumstances. (Medicare will not cover long-term services)
No, we just need a 24-hour notice. To be fully transparent, the only upfront requirement is a deposit at the start of care, which is equal to two weeks of service. This deposit will be returned when services are no longer needed
The best way to start is to give a call (extension 3002) or to request a callback here.
One of our experienced home care specialists will ask you questions about your needs and eligibility with the Home Help program to make sure our home care services are right for you and what to expect to get started.
If your eligibility with the Home Help program still needs to be determined, they will guide you through the application process. If you qualify, you should expect an adult services worker to meet with the care receiver to conduct a comprehensive assessment and determine what services are needed and the amount of time it takes to complete each task.
If you're already active under the Home Help program, our home care specialist will walk you through the needed paperwork, and services can start.
If You’re Looking for Home Care Services
We're dedicated and privileged to help Michigan residents in the following categories: 1) Older adults or seniors, 2) Individuals with a physical or mental disability, 3) Individuals who are prone to forgetting their medication or are at risk of taking incorrect doses, individuals who are isolated and need socialization, 4) Individuals with a chronic condition (e.g. incontinence, cardiac, pulmonary, or neurological issues), individuals who had surgery, are at high risk for fall and injury, and Medicaid clients who need nurse check-ins, 5) Family caregivers who need a helping hand or a wellbeing break, and 6) Family caregivers who want to be compensated for the care they provide.
We tailor care plans to our client specific needs. Generally however, those may include some or many of the following services: light housekeeping, meal prep, help with bathing, toileting, grooming, feeding, walking and mobility, transferring (in and out of bed or wheelchair, or using a Hoyer lift), laundry, shopping, errands, medication reminders, home exercise programs, taking trash to the curb, 24/7 monitoring and care, emotional support, companionship, socialization, fall prevention, post-hospitalization and post-rehab monitoring, nurse check-ins for Medicaid clients (aka custodial nursing), family caregiver program service (helping family caregiver get paid), respite care, 1:1 personal care in assisted living facilities, etc.
Not at the moment, unfortunately.
We accept Medicaid and self-pay. If the care receiver is Medicaid eligible or active, we process payments with Medicaid. For self-pay, invoices can be paid with a Credit Card, Check, or through ACH Online Payment.Â
No. Also, Medicare does not cover non-medical home care services. It only covers intermittent skilled medical home care services and under specific circumstances. (Medicare will not cover long-term services)
No, we just need a 24-hour notice. To be fully transparent, the only upfront requirement is a deposit at the start of care, which is equal to two weeks of service. This deposit will be returned when services are no longer needed
The best way to start is to give a call (otherwise, you can contact us here). One of our experienced home care specialists will ask you questions about your needs and make sure our home care services are right for you. If that’s the case, they will schedule an in-home assessment where a nurse will do a care plan evaluation. If all looks good, there will be quick paperwork to sign (the nurse could bring those), and then you’ll be matched with a caregiver.
A nurse tries to plan admission within one week (it can be sooner). The timing depends on scheduling and on the client's desire to start.
If a caregiver is unable to work, we do our best to fill the visit with another caregiver. We can also try to move the service hours to another day that the primary caregiver is available.
If You’re a Family Caregiver
Yes! In Michigan, family caregivers eligible under the Home Help program can receive payment and benefits for providing care to a loved one, as long as both the caregiver and care recipient meet the program's requirements.
The Home Help program is a Medicaid-funded program through which Michigan residents who care for a relative, a friend, a neighbor, or someone else can receive wages and benefits for the care they provide.
In Michigan, the caregiver must be at least 18 years old and may be a relative, friend, neighbor, or health care agency.
They CANNOT be the spouse of the care recipient or a parent caring for a minor child.
They must be enrolled in CHAMPS (the Community Health Automated Medicaid Processing System) and undergo a criminal history screen before they
can be paid.
You can find more information about becoming a paid family caregiver on Home Help Services page. You can also call us (extension 3002) and we’ll give you personalized guidance.
In Michigan, there are no training requirements. However, family caregivers must have the physical ability to attend to the care recipient's needs.
We help family caregivers by managing their payment and benefits, offering guidance on caregiving responsibilities, and creating care plans tailored to the recipient’s needs.
We also provide a safe space where caregivers can share their concerns and challenges, ensuring their needs are heard and addressed to the best of our ability.
The caregiver’s hourly rate is based on the county where the care recipient resides. Give us a call (extension 3002) so we can give you personalized guidance.
If You’re a Family Caregiver
You absolutely may! If the person you care for Medicaid eligible or active, is either 65+ or is 18-64 with an ailment that prevents them from doing daily life activities, they may qualify for the Home Help Medicaid Waiver program of Michigan. Part of their benefits will be to hire a caregiver of their choice. If you are that caregiver, we can guide you and the care receiver through the Home Help program application process and help you get compensated and receive benefits for the care you provide.
The Home Help program is a Medicaid-funded program through which Michigan residents who care for a family member, a friend, or a neighbor can receive wages and benefits for the care they provide.
The caregiver’s hourly rate
is based on the county where the care seeker resides. Give us a call (extension 3002)Â so we can give you personalized guidance.
If You’re Looking For a Job in Home Care
We currently do not hire professional caregivers or nurses directly, but we’re planning to expand and offer these opportunities soon. Stay tuned for updates on our job openings!
Yes! Individuals who care or want to care for a relative, friend, neighbor, or someone else may contact us to determine eligibility under the Home Help program to be paid to provide care.Â
Give a call (extension 3002) or request a callback here to get started.
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To qualify under the Home Help program, family caregivers must be 18 years or older, not the spouse of the care recipient, and not the parent of a minor child.
They must have an account with CHAMPS (the Community Health Automated Medicaid Processing System) and undergo a criminal history screen before they can be paid.
Additionally, the care recipient must be eligible for the Home Help program. Often, that means they're eligible or active with Medicaid and they need help with activities of daily living to maintain their independence.
Check out our Home Help Services page for more details on eligibility requirements.
Depending on the care recipient's needs, we'll take your preferred working days and hours into account.
If You’re Looking For a Job in Home Care
This may depend on the state-specific regulations. For instance, to work as a PCSP in the state of Michigan, 8 hours of training must be completed. For HHAs, you must have an active MI Licensed Nursing Assistant license. Again, this may be different in your state.
Typically an active nursing license.
This would be dependent on the role and the job description for said role.
For all – 45 mins or less
We’ll take your preferred working days and hours into account and will do our best to match you with clients who have compatible day and hour needs.
Medical, Dental, Vision, 401K, Short/Long-term Disability, Life Insurance, Paid Time Off/Sick Time.
Every week, on Friday.
If You’re a Professional Looking For a Trusted Home Care Provider
Yes! We work closely with case managers, service coordinators, and other professionals to support clients or caregivers eligible for the Home Help program, ensuring they receive the care and services they need or the benefits they are entitled to.
It can feel like a gamble to send a referral to a provider for the first time and we’re not ones to make promises we can’t keep. However, we can guarantee the knowledge, expertise, and accountability we’re bringing to the table. Our staff has been cherry-picked for their competent and compassionate spirit, and their years of experience in the healthcare field, including as nurses and case managers in Family Caregiver Program agencies. They’re accustomed to finding solutions to complex situations, they see the value of communication, timeliness, and continuity of care, and they put in their heart to create mutually beneficial long-term partnerships
Absolutely. We assist professionals by connecting their clients with the Home Help program, providers, and other resources, ensuring they have access to the care and support they need.
We’re experienced with Medicaid.
We've worked or coordinated care with doctors, agency social workers, and case managers.
You can do this online through our secure Referrals form. Alternatively, you can send us a fax to 313-203-8501 or give us a call here (extension 3002).
If You’re a Professional Looking For a Trusted Home Care Provider
It can feel like a gamble to send a referral to a provider for the first time and we’re not ones to make promises we can’t keep. However, we can guarantee the knowledge, expertise, and accountability we’re bringing to the table. Our staff has been cherry-picked for their competent and compassionate spirit, and their years of experience in the healthcare field, including as nurses and case managers in Family Caregiver Program agencies. They’re accustomed to finding solutions to complex situations, they see the value of communication, timeliness, and continuity of care, and they put in their heart to create mutually beneficial long-term partnerships
We’re experienced with Medicaid.
We've worked or coordinated care with doctors, agency social workers, and case managers.
You can do this online by going to our Referrals page and scrolling to the bottom to find our secure Referrals form. Alternatively, you can send us a fax to 313-203-8501 or give us a call here.
