Home Care Services FAQ

Frequently Asked Questions About Home Care Services

Welcome to our FAQ section! We’ve compiled answers to common questions for individuals seeking care, those interested in the Family Caregiver Program, prospective care team members, and professionals looking to send referrals. Explore below for the clarity you need, or contact us for more personalized assistance.

If You’re Looking for Home Care Services

We're dedicated and privileged to help individuals in the following categories: 1) Older adults or seniors, 2) Individuals with a physical or mental disability, 3) Individuals who are prone to forgetting their medication or are at risk of taking incorrect doses, individuals who are isolated and need socialization, 4) Individuals with a chronic condition (e.g. incontinence, cardiac, pulmonary, or neurological issues), individuals who had surgery, are at high risk for fall and injury, and Medicaid clients who need nurse check-ins, 5) Family caregivers who need a helping hand or a wellbeing break, and 6) Family caregivers who want to be compensated for the care they provide.
We tailor care plans to our client specific needs. Generally however, those may include some or many of the following services: light housekeeping, meal prep, help with bathing, toileting, grooming, feeding, walking and mobility, transferring (in and out of bed or wheelchair, or using a Hoyer lift), laundry, shopping, errands, medication reminders, home exercise programs, taking trash to the curb, 24/7 monitoring and care, emotional support, companionship, socialization, fall prevention, post-hospitalization and post-rehab monitoring, nurse check-ins for Medicaid clients (aka custodial nursing), family caregiver program service (helping family caregiver get paid), respite care, 1:1 personal care in assisted living facilities, etc.
Through your insurance (we accept Medicaid) and self-pay.

No. Also, Medicare does not cover non-medical home care services. It only covers intermittent skilled medical home care services and under specific circumstances. (Medicare will not cover long-term services)

No. We just need a 24-hour notice.

The best way to start is to give a call (otherwise, you can contact us here). One of our experienced home care specialists will ask you questions about your needs and make sure our home care services are right for you. If that’s the case, they will schedule an in-home assessment where a nurse will do a care plan evaluation. If all looks good, there will be quick paperwork to sign (the nurse could bring those), and then you’ll be matched with a caregiver.

Within the week of admission.

If You’re a Family Caregiver

You may! If the person you care for is eligible or active with Medicaid, has an ailment that prevents them from doing daily life activities, they may qualify for your state’s family caregiver program. In that case, you may be compensated for the care you provide and receive employment benefits.
 

It’s a Medicaid-funded program through which individuals who care for a family member, a friend, or a neighbor can receive wages and benefits for the care they provide.

It is different in each state. You can find more information about becoming a disability caregiver through the usa.gov website.You can also call us and we’ll give you personalized guidance.

This depends on the state you’re in, the number of hours the person receiving care has been approved for, and the agency you choose to receive pay and benefits with. Give us a call so we can give you personalized guidance.

If You’re Looking For a Job in Home Care

You may! If the person you care for is eligible or active with Medicaid, has an ailment that prevents them from doing daily life activities, they may qualify for your state’s family caregiver program. In that case, you may be compensated for the care you provide and receive employment benefits.
 

It’s a Medicaid-funded program through which individuals who care for a family member, a friend, or a neighbor can receive wages and benefits for the care they provide.

It is different in each state. You can find more information about becoming a disability caregiver through the usa.gov website.You can also call us and we’ll give you personalized guidance.

This depends on the state you’re in, the number of hours the person receiving care has been approved for, and the agency you choose to receive pay and benefits with. Give us a call so we can give you personalized guidance.

If You’re a Professional Looking For a Trusted Home Care Provider

It can feel like a gamble to send a referral to a provider for the first time and we’re not ones to make promises we can’t keep. However, we can guarantee the knowledge, expertise, and accountability we’re bringing to the table. Our staff has been cherry-picked for their competent and compassionate spirit, and their years of experience in the healthcare field, including as nurses and case managers in family caregiver program agencies. They’re accustomed to finding solutions to complex situations, they see the value of communication, timeliness, and continuity of care, and they put in their heart to create mutually beneficial long-term partnerships

This depends on the local office, but generally, we’re experienced with Medicaid and Veteran Care Services.

Through the Referrals page on the website, or by finding the office closest to you and giving a call to the local care team. Alternatively, you may call us here and we’ll direct you.

We strive to be the trusted partner families turn to for reliable and compassionate care in the comfort of their own homes. We also support Family Caregivers to get paid for the care they already provide.